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Return and Exchange Policies

Online Refund Policy

We want you to be 100% happy with your purchase, so should you change your mind, we’ll be happy to offer a refund where:

(a) you have cancelled the Contract between us and returned the Product within 28 days;
(b) a Product that you claim is defective or has been damaged in transport is returned to us within 14 days of delivery and is found by us to be defective or damaged in transport; or
(c) you notify us that you do not agree to a change in our Terms occurring between you placing your order and receiving a Confirmation Email.

When you return a Product to us because you:

(a) have cancelled the Contract between us within the 28 days cancellation period, we will process the refund due to you as soon as possible and, in any case, within 15 days of the later of: (i) the day you have given notice of your cancellation; and (ii) the day we receive the returned Product. In this case, we will refund the price of the Product in full, less any delivery charges paid by you. You will also be responsible for the cost of returning the item to us;

(b) claim that the Product is defective or has been damaged in transport, we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 15 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective or damaged Product. Products returned by you because of a defect or damage in transport will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us; or

(c) have notified us that you do not agree to a change in these Terms or in any related policies, we will process the refund due to you as soon as possible and, in any case, within 15 days of the later of: (i) the day you have given notice of your cancellation; and (ii) the day we receive the returned Product. On condition that any Product dispatched to you is returned in the condition in which you received it, we will refund the price of the Product in full, including any delivery charges paid by you. However, you will be responsible for the cost of returning the item to us.

Any refund due to you will only be made to the same method of payment at the original purchase price, reduced by the value of any purchase incentives (eg - free product, quantity discounts).

In-Store Refund Policy

We want you to be 100% happy with your purchase, so should you change your mind, we’ll be happy to offer a refund.

Simply bring the item back, sealed, unopened and in a re-saleable condition, within 28 days of purchase, with the receipt.

All refunds will be made via the same method of payment, at the original purchase price, reduced by the value of any purchase incentives (eg - free product, quantity discounts). If you do not have your receipt, and we are still stocking such product in our store, we will be happy to offer an exchange at the current retail price, or Gift Vouchers to the same value.

Please note that due to the nature of the product, we cannot offer exchanges or refunds on the following items: Herbs, Supplements,or any item marked “clearance” at the time of sale.

Shipping

FREE SHIPPING ON ORDERS OVER $100*!

* What qualifies for free shipping?

  • Orders over $100 after discounts, excluding taxes
  • For free shipping, ensure you select the ground shipping option. Expedited orders are not eligible for free shipping.

- Shipping rates are added to your order total once the order has been placed.

- Depending on the delivery method selected, some shipments may require a signature on delivery. Should you not be in, the parcel may be taken to the nearest Post Office or a re-delivery attempted the following day.

What should I expect after placing my order?

  • An order confirmation email after confirming your purchase;
  • A shipping confirmation email with a tracking number once your order has shipped. You can use this number to track your order directly through the selected shipping method;
  • Ground orders ship within 48 hours of purchase. Expedited orders ship within 24 hours of purchase;
  • Most orders arrive within 2-10 business days.

Please note: We only ship to Canadian addresses.