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Contact Us

At Neal's Yard Remedies, we love to hear from our customers. If you have any questions or comments, don't hesitate to contact us at the details below. We try to reply to each email personally, however if you have any questions we suggest you also check our Frequently Asked Questions


Email
info@nyrcanada.ca

Phone us toll-free: 1.855.495.4958

 

Customer Care Hours (Mountain Standard Time):

Sunday 11:00 am - 5:00 pm
Monday 10:00 am - 6:00 pm
Tuesday 10:00 am - 6:00 pm
Wednesday 10:00 am - 6:00 pm
Thursday 10:00 am - 7:00 pm
Friday 10:00 am - 6:00 pm
Saturday 10:00 am - 6:00 pm

 

Our flagship Canadian location ls located at #130, 2207 4th Street SW, Calgary AB T2S 1X1. Reach us by phone at 1.855.495.4958 or 403.460.8400.

 

 

Shipping

FREE SHIPPING ON ORDERS OVER $100*!

* What qualifies for free shipping?

  • Orders over $100 after discounts, excluding taxes
  • For free shipping, ensure you select the ground shipping option. Expedited orders are not eligible for free shipping.

- Shipping rates are added to your order total once the order has been placed.

- Depending on the delivery method selected, some shipments may require a signature on delivery. Should you not be in, the parcel may be taken to the nearest Post Office or a re-delivery attempted the following day.

What should I expect after placing my order?

  • An order confirmation email after confirming your purchase;
  • A shipping confirmation email with a tracking number once your order has shipped. You can use this number to track your order directly through the selected shipping method;
  • Ground orders ship within 48 hours of purchase. Expedited orders ship within 24 hours of purchase;
  • Most orders arrive within 2-10 business days.

Please note: We only ship to Canadian addresses.