Lead Product Educator

The Opportunity - Lead Product Educator Calgary

With two locations now in Calgary, we are looking to enhance the customer experience in our stores. We are seeking a passionate and inspiring individual to join our team as Lead Product Educator. As well as being a committed retailer with superb customer service skills, the Lead Product Educator will plays a vital role in communicating between the customer, the retail locations and head office. You will be our front line ambassador, setting the tone for a beautifully natural way of living. This is an exciting opportunity to join the team and help grow our Canadian roots!

Responsibilities:

  • Overall accountability and leadership of store operations
  • Provide exceptional customer service, from initial greeting to product education, check-out and follow-up
  • Work with the team to establish and maintain internal policies such as inventory, training and staffing
  • Coordinate with head office to stay up to date on product training, both for yourself and new staff
  • Take a role in increasing store sales by improving the overall customer experience through events and follow-up
  • Host public in-store events, such as Create Your Own skincare
  • Coordination and attendance at seasonal pop-up style events such as Lilac Festival, Wanderlust Festival, Yogathon, etc
  • Act as the community liaison between Neal’s Yard Remedies and the 4th Street community to establish and maintain relationships
  • Liaise with treatment room practitioners to provide a seamless experience for combined customer base
  • Act as a role model for other staff and the broader communities we serve

 

Requirements:

  • Background and strong familiarity with cosmetics and/or the natural wellness related industry
  • Minimum of 1-2 years of sales training, preferably in a retail environment
  • Must have experience improving customer satisfaction, both during the shopping experience and in initiating store visits
  • Must be available 1-2 weekends per month
  • Commitment to a healthy lifestyle and a positive attitude!

 

Note: This position is dynamic and flexible for the ideal candidate. The majority of hours will be based in-store, with the exception of special events.

 

To Apply

If you are interested in joining a team that supports a holistic approach to health and beauty please submit your resume and cover letter to info@nyrcanada.ca. We sincerely thank you for your interest in Neal’s Yard Remedies.